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SWFT Delivery LTD Customer Terms

SWFT Delivery LTD trading as ‘Swft delivery’ ("Swft delivery") provide website features to you when you visit or shop at www.swft.uk (the "Website") (“Swft delivery Services”). Please see our Privacy Notice and our Cookies Notice to understand how we collect and process your personal information through Swft delivery Services. Swft delivery provides the Swft delivery Services and sells the services to you subject to the conditions set out on this page.

Conditions of Use

Please read these conditions carefully before using Swft delivery Services. By using Swft delivery Services, you confirm your agreement to be bound by these conditions. When you use a Swft delivery Service (for example Swft delivery applications for mobile), you will also be subject to the terms, guidelines and conditions applicable to that Swft delivery Service ("Service Terms"). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will control.

Our agreement with you is solely in relation to the provision of software to enable you to order a delivery and the terms of this Conditions of Use only become binding when a delivery driver agrees to deliver your order and enters into a contract with you on the terms of a delivery agreement between you and the driver.

Swft delivery is not responsible for the delivery driver who makes the delivery to you, nor for the items that he/she delivers. However, we do take all reasonable steps to assist in ensuring that you are happy with the service that your delivery driver provides to you.

After you order, we attempt to find your driver who can purchase the items that you have ordered on your behalf and to deliver them to you. By placing an order, you agree that we can share your personal details (including location and phone number) with nearby drivers. We cannot guarantee delivery or fulfilment of all the items within your order and if we cannot find your driver within 40 minutes of the time that you place your order, we will cancel the order and send you an email or text message notifying you of cancellation.

We use your card details to pre-authorise payment for your items. We then take payment on delivery by your driver. Swft delivery will provide you with a secure PIN, which, you will be required to provide your driver upon delivery. It is your responsibility to keep this PIN secure and not provide it until the point of delivery. Swft delivery accepts no liability for loss or unauthorised use of this PIN. By providing the PIN number that we have given you to your driver, you will confirm receipt of the delivery.

You can cancel an order by contacting us at any time up until (but not including) the day of the selected delivery.

If you cannot resolve a complaint with your driver to your satisfaction, you may contact us and we will assist in finding a resolution.


When you use any Swft delivery Service or send e-mails to us, you are communicating with us electronically. We will communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the website or through the other Swft delivery Services. For contractual purposes, you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.


As part of the Swft delivery Services, we may recommend features, products, and services, including third party ads that might be of interest to you, identify your preferences, and personalise your experience.


All content included in or made available through any Swft delivery Service, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Swft delivery or its content suppliers copyright, authors' rights and database right laws. You may not extract and/or re-utilise parts of the content of any Swft delivery Service without our express written consent. You may also not create and/or publish your own database that features substantial parts of any Swft delivery Service (e.g. our prices and product listings) without our express written consent.


Graphics, logos, page headers, button icons, scripts, and service names included in or made available through any Swft delivery Service are trademarks or trade dress of Swft delivery. Swft delivery's trademarks and trade dress may not be used in connection with any product or service that is not Swft delivery's, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Swft delivery. All other trademarks not owned by Swft delivery that appear in any Swft delivery Service are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Swft delivery.


Subject to your compliance with these Conditions of Use and applicable Service Terms, Swft delivery or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make personal and non-commercial use of the Swft delivery Services. This licence does not include any resale or commercial use of any Swft delivery Service or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of any Swft delivery Service or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Swft delivery or its licensors, suppliers, publishers, rights holders, or other content providers. No Swft delivery Service, nor any part of any Swft delivery Service, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Swft delivery without our express written consent. You may not use any meta tags or any other "hidden text" utilising Swft delivery's names or trademarks without our express written consent.

You may not misuse the Swft delivery Services. You may use the Swft delivery Services only as permitted by law. The licences granted by Swft delivery terminate if you do not comply with these Conditions of Use or any Service Terms.


You may need your own Swft delivery account to use certain Swft delivery Services, and you may be required to be logged into the account and have a valid payment method associated with it.

If you use any Swft delivery Service you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and to the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided.

You must not use any Swft delivery Service: (i) in any way that causes, or is likely to cause, any Swft delivery Service, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) to cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use or any other applicable terms and conditions, guidelines or policies.


Parties other than Swft delivery will provide the products as advertised on this website. We are not responsible for examining or evaluating, and we do not warrant the products of, any of these third-party businesses or individuals. Swft delivery does not assume any responsibility or liability for the actions or products, of all of these or any other third parties.


Swft delivery provides a platform for you to order products from third party sellers. While Swft delivery as a service provider helps facilitate transactions that are carried out on the Swft delivery website, Swft delivery is neither the buyer nor the seller of the advertised products. Swft delivery provides a service for customers to order products and complete transactions. Accordingly, the contract formed at the completion of a sale for these third-party products is between you and the driver we procure to fulfil your order. Swft delivery is not a party to this contract nor assumes any responsibility arising out of or in connection with it nor is it the driver’s agent.


We will do our utmost to ensure that availability of the Swft delivery Services will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet, this cannot be guaranteed. Also, your access to Swft delivery Services may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

We will not be liable for any loss or damage in contract, negligence or otherwise where:

  • There is no breach of a legal duty of care owed to you by us
  • The loss or damage is not a reasonably foreseeable result of an such breach
  • Any loss or damage (or increase in loss or damage) results from a breach by you of these terms and conditions
  • Nothing in these Terms and Conditions excludes or limits our liability for fraudulent misrepresentation or for death or personal injury caused by our negligence
  • Nothing in these Terms and Conditions shall affect your statutory rights


We reserve the right to make changes to any Swft delivery Services, policies, terms and conditions including these Conditions of Use, and Service Terms at any time. You will be subject to the terms and conditions, policies and Conditions of Use in force at the time that you use the Swft delivery Services. If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.


If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.


This website is owned and maintained by SWFT Delivery LTD. You can write to us 38, Four Pounds Avenue, Coventry CV5 8DG


These conditions are governed by and construed in accordance with the laws of England and Wales.