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SWFT Delivery LTD (‘Swft delivery’): Driver/Customer Delivery Agreement

The agreement between you ("The Customer") and the delivery driver and is made when your driver agrees to deliver the items in your order to you. The agreement is on these terms and no other terms.

If a driver is not found then no agreement will be made as the order will be cancelled automatically.

You are responsible for checking a delivery immediately and notifying the driver of any errors in that delivery. Mistakes cannot be rectified later.

All purchases are made directly from local shops. Your driver agrees to buy the purchases from the shop as your agent. This means that if you have any issues with the quality of the items delivered then you should raise them with the shop itself. As some items are weighed and cut to order, refunds may not always be possible unless the items are faulty or not as described.

Your driver is responsible solely for delivery of the items.

You agree to pay your driver the total amount specified in your order which includes the driver’s delivery fee and service fee.

You must be ready at the delivery address at the agreed time as deliveries will not be left without signature and, where applicable, proof of age. If you cannot provide proof of age where required, the relevant items will be returned to the shop and you will be charged a fee.

You must confirm receipt of delivery by providing the PIN number issued by Swft delivery to your driver.

Your driver aims to deliver within 90 minutes of you placing your order (or the timescale notified to you at the time of booking). However, occasionally drivers may take longer to deliver due to circumstances outside their control, such as heavy traffic. Likewise, your driver does not guarantee that the items you order will be available. You will not be charged if an item is not available because it is out of stock. If an item does not match the item that you ordered, then you can ask the driver to take it back and you will not be charged for that item.

You can cancel an order by contacting Swft delivery.